Payment in Advance Policy

We kindly ask our patients to pay the balance of the cost of treatment when booking. This is fully refundable and subject to our cancellation policy.  All patients must complete their payment before any dental examination/procedure commences. Your appointment is not confirmed until payment is received.

• Pay over the phone by debit or credit card. We are pleased to accept American Express
• In-person payments by debit, credit card or Apply Pay
• Secure Stripe Payment Link (balance must be paid on the same day as booking.)
• Send us a BACS transfer.
• Stripe Subscription Direct Debit.
• Unfortunately, we are unable to accept cheques.

Terms

Payments must be made at time of booking and without any deduction. In the event that an account is outstanding, we reserve the right to charge 3% interest to all late payments and will refer the matter to our debt collection agents which will incur additional costs. The additional costs incurred to collect the debt will be added to the debt, plus VAT.

Late Cancellation and Failed Attendance Policy

Cancellation Policy

We reserve the right to charge for late notice (less than 2 full working days) or missed appointments.
Cancellation of appointments can only be made via the practice telephone on 01892254879
and not via e-mail or text. Please be aware our Text Message service is a courtesy reminder
only and not a confirmation of appointments.
Cancelling an appointment at short notice usually means that we are unable to re-allocate
the time to another patient resulting in space in our appointment diaries. We have the
following system for appointment cancellations to maintain fair pricing:

We will endeavour to reallocate the time to another patient. If this is not possible, we have
the following policy which also applies to non-attendance to a scheduled appointment.

1. In the first instance of a short notice cancellation, we will give you the opportunity to
rearrange the appointment. We will cover the overhead costs and ensure your dental care
team are paid.
2. In the second instance of a short notice cancellation, your appointment payment will be forfeited. In the event of no advanced payment being made, a charge will be made based on our
day-to-day running costs per surgery; check-ups/routine dental visits and hygiene
appointments are calculated at a cost of £50 per 30 minutes of appointment duration and
dental treatments at a cost of £100 per 30 minutes. Whilst this charge will not fully cover
the cost of the lost treatment time it will allow us to pay your dental care team and to partly
cover our overheads which help to prevent raising our prices unnecessarily.
3. In the third instance of a late cancellation, a charge will be applied as above. We also
reserve the right to refuse to reserve any further appointment time in our diaries.

Late cancellation charges must be settled within 14 days of the appointment date.

Understanding

We appreciate your understanding of our appointment cancellation policy in helping to run
an efficient, transparent and fair appointment system. We will always take exceptional circumstances into
account if the unforeseen happens and on the rare occasion you have the need to cancel an
appointment at short notice.

If you wish us to consider exceptional circumstances with a late cancellation, simply write to
us within 2 days from the date of the cancelled appointment, outlining these
circumstances and enclosing any supporting evidence.

Each case will be considered individually, and we will contact you within 28 days informing
you of the outcome, if necessary, crediting any fees incurred and paid.

Terms and conditions for Fair Pricing

At dentalbox fair pricing is an important part of our ethos. We want the fees that we
charge you as a patient to be great value to you in addition to reflecting a fair price for our
skills, experience and investment in training, technology, and high-quality materials.

We are committed to pricing fairly. The information below, sets out what we do to ensure
that this happens.

Help us to help you

For us to maintain our fair pricing structure along with our commitment to helping you stay
healthy with great looking teeth that function for life, we need your help.
When we have an appointment scheduled together, we have that time reserved especially
for you. We work hard to make sure nothing gets in the way of that. We also suggest you
note appointment times on your calendar. That way if a potential conflict comes up, you can
say that you have a prior commitment. We find that patients who prioritise their health by
committing to appointments as recommended prevent more complicated problems
occurring and make savings on the cost of dental care in the long term